Frequently Asked Questions

The accordion ensures fluidPelican Products cases are waterproof, crushproof, dustproof protective cases designed to protect sensitive equipment in extreme environments.They are commonly used for military, aerospace, industrial, medical, and electronics applications. transitions with smooth open/close animations, making content more engaging and user-friendly.

Yes.

Most Pelican Products cases are rated to IP67 standards, meaning they are built to handle water, dust, and impact in demanding environments.

The right case depends on your equipment dimensions, foam thickness, and how the case will be used.

We recommend starting with your equipment and working backward into the right case rather than guessing.

Pelican Products offers a lifetime guarantee on most of their cases.
If a case breaks under normal use, it can be repaired or replaced.

If something happens:
• Take a few photos 
• Note what failed and how it happened

Send that to us, and we’ll help guide you through the warranty process.

Custom foam inserts are precision-cut foam interiors designed to fit your exact equipment.

They:
• prevent movement and damage
• organize components
• improve efficiency in the field
• enhance presentation

The best foam depends on your application. Common options include:
• Polyethylene (PE) foam – durable, closed-cell
• Cross-linked polyethylene (XLPE) – premium finish
• Polyurethane (PU) – softer, cost-effective
• Anti-static (ESD) foam – for electronics

Pick-and-pluck foam works for light use.

Custom foam is better when:
• equipment is valuable or sensitive
• cases are used frequently
• presentation matters
• consistency is important

We design around your equipment using:

• CAD files
• dimensions or drawings
• photos or physical samples

The layout is built around protection, usability, spacing, and presentation.

Yes.

Foam density, thickness, and design all contribute to shock absorption and vibration protection.

Polyethylene foam is a durable, closed-cell foam known for water resistance and long-term performance.
It’s commonly used for heavier equipment and repeat use.

Polyurethane foam is softer and more cost-effective.
It’s typically used for lighter-duty applications.

XLPE is a premium foam with a smoother finish, cleaner appearance, and improved durability.
It’s often chosen when presentation matters.

Ethafoam is a brand of polyethylene foam manufactured by Sealed Air.
The term is often used generically to describe polyethylene foam.

ESD foam is designed to protect sensitive electronics from electrostatic discharge.
It’s commonly used for circuit boards and electronic components.

Closed-cell foam (like polyethylene) is more durable and water-resistant.
Open-cell foam (like polyurethane) is softer and more economical but less durable.

Yes.
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We offer:
• exterior case branding
• foam-cut logos
• labels and overlays

This helps elevate the overall presentation.

Yes.

We support rackmount systems, long cases, and custom configurations for specialized equipment.

Pricing depends on:
• foam type
• design complexity
• case size
• quantity

The best way to get accurate pricing is to request a quote.

Yes.
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Volume orders and repeat programs typically allow for better pricing.

Lead times depend on complexity and volume.
If you have a deadline, let us know early. Very few cases are stocked, but on the custom products we can move your project through as fast as anyone.

Yes.
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Tracking is provided once your order ships.

We work across:
• Military and defense
• Aerospace
• Industrial and energy
• Medical
• Electronics

Yes.
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We understand timelines, compliance requirements, and communication expectations in these environments.

There are a lot of places that can sell a case.

We focus on:
• how your equipment is actually used
• how it presents to your customer
• how it performs over time

We don’t just make it fit - we make it work.

Send us:
• a parts list
• CAD files
• drawings
• or even a few photos

We’ll help you figure it out quickly and point you in the right direction.